On-call schedules and paging

An on-call schedule says who is responsible right now. A response can then page that one person through their own alert channels, instead of telling a whole team.

Create a schedule

1. Open On-call and choose New schedule.
2. Name it and choose its time zone.
3. Choose the rotation: daily or weekly, the handoff time, and for weekly the day.
4. Add the people in order. Only active owners, admins and members can be on call.

The schedule shows who is on call now and the next five handoffs. Handoffs follow the clock in the schedule's time zone, so a clock change never skips or repeats someone.

Cover a shift

Choose Cover this shift from the schedule's menu to put someone else on call for a period, for a holiday or a sick day. A cover wins over the rotation until it ends, and you can remove it early.

Page the on-call person

Create a response with the action Page the on-call person and pick the schedule. A good pattern is a response that runs when an incident is still open after 10 minutes, after the team has already been told. There is a ready-made starting point called "Page on-call after 10 minutes". The incident timeline shows who was paged.