How alerts reach people
The default response, owning teams, and the extra contacts you can add.
When an incident opens, UptimeWave tells people through a response. A new organization starts with one built-in response, the default response, that notifies the team that owns the monitor, so someone is always alerted.
Who is "the team"
Every monitor has an owner: a team you choose, or Everyone when it has none. Each member of the owning team is alerted through their own channels. Teams can also have shared connections, such as a Slack channel, that are told whenever the team is.
Your own channels
Each person decides how they want to hear: email, SMS and voice call. Set these under My alerts. Email is on every plan. SMS and voice use monthly credits on plans that include them.
Extra recipients on one monitor
In a monitor's Also alert section you can add contacts that should hear about just that monitor, with their own delay and repeat.
Recovery
When the incident closes, a recovery message goes out automatically with how long it lasted.